INTRODUCTION

Direct Flights International Pty Ltd (DFI) is a licensed travel agency and airline consolidator. Our travel agents’ license number is 2TA003432.

The travel arrangements available to DFI customers include:

• Arrangements where DFI acts as a retail agent of the tour operator. The customer will be required to comply with the booking terms and conditions of that tour operator.
• Arrangements where DFI acts as the principal. Such bookings are made on the basis of the following conditions and any other information supplied to all persons named on the booking including any added or substituted at a later date.

Reading these booking conditions forms part of your contract with Direct Flights International.

Please read these booking conditions carefully. On making a booking online, or signing our booking form when making a reservation over the phone or by email, you are deemed to have read and accepted our Booking Conditions, and are accepting the terms of these conditions on behalf of all persons in the party.

This contract is governed by Australian Law and both parties agree to submit to the jurisdiction of the Australian Courts at all times unless you decide to refer to arbitration under clause 11.

YOUR FINANCIAL PROTECTION

Direct Flights International is a member of IATA (02 34167 3) and also a member of the TCF. (Travel Compensation Fund). TCF membership number: 2/4349.

YOUR ARRANGEMENT WITH US

Your contract with Direct Flights International starts when you complete, sign and return our booking form, or make a reservation online. If the required deposit and/or balance is not paid by the specified due dates, your booking will be cancelled, in which case DFI will retain your deposit as well as any additional cancellation fees as outlined below in section 7.

PAYMENTS AND TICKETS

Payments

Direct Flights International accepts Visa, MasterCard and AMEX, as well as payment through BPay, Australia Post Bill Pay, POLi, Electronic Funds Transfer, Bank Cheque or Money Orders.

The following fees are levied on credit card payments:
MasterCard, Visa and Bankcard: 1.7%
American Express: 3.5%

All bank cheques and money orders should be made payable to Direct Flights International Pty Ltd.

Direct Flights requires that anyone wishing to pay by credit card complete and return the Direct Flight’s Credit Card Authorisation form within 12 hours of making the booking. Prices will not be confirmed nor tickets issued until payment is received and the Credit Card Authorisation form is returned.

For more information on the Credit Card Authorisation form, please visit our FAQ section.

Ticketing

Tickets will be issued in accordance with deadlines written into the applicable fare.

• Wherever possible, Electronic Ticketing will be arranged at no additional charge.
• Tickets may also be picked up at the Direct Flights International office in Sydney at no additional charge.
• When Electronic Ticketing is not possible, tickets will be sent via Express Post at a surcharge of AUD $6.00, for deliveries within Australia only. The approximate delivery time is 5 days. Please contact us for delivery of paper ticket outside Australia.
• Tickets may also be delivered Special Delivery (courier) at a charge of AUD $25.00, for deliveries within Australia only. The approximate delivery time is 3 days. Please contact us for delivery of paper ticket outside Australia.
• Should time not permit for any of the above options, and you are traveling on a paper ticket, please contact Direct Flights to arrange a delivery method.

INSURANCE

Though travel insurance is not a requirement of travelling, it is highly recommended, especially for overseas travel, where your Australian insurance does not apply. Direct Flights strongly encourages you to either purchase travel insurance through the booking process on www.directflight.com.au, or secure a policy with adequate cover for your travel needs through your own insurance institution.

PASSENGER CHANGES AND CANCELLATIONS

Changes to bookings

Many of our discounted airfares and accommodation rates are non changeable and non refundable. However, if you wish to change your confirmed travel arrangements in any way, DFI will be happy to assist. Please contact DFI at +612 8214 8518 (outside Australia) or
Sydney: +61 2 8214 8518
Melbourne: +61 3 9095 8517
Perth: +61 8 6461 6517
Adelaide: +61 8 7221 2517
Brisbane: +61 7 3166 9517
during office hours. In the case of changes or cancellations to bookings, the following service fees will be charged.

Changes to issued tickets and travel arrangements

Where documents and tickets have been issued, changes can only be made if airline and supplier conditions permit. Most discounted international airfares do not allow changes to the original outbound date of departure, and most discounted domestic airfares do not allow changes to be made on the day of departure of any pre-booked flights. Please check fare rules at the time of booking as they vary by airline and type of ticket purchased. Many accommodation suppliers charge at least the first night of a confirmed booking, though this varies by supplier.

You may cancel your travel arrangements at any time, but will have to pay the following cancellation fees from the amount refunded by the supplier.

In addition to the above DFI service fees, if you paid for your travel arrangements by credit card, the following credit card merchant fees will be levied against the amount refunded by the supplier.

Insurance premiums are non-refundable.

CHANGES AND CANCELLATIONS BY SUPPLIERS/DFI

Direct Flights International reserves the right to make changes or correct errors at any time both before and after confirmation. Flight timings, aircraft types and routings are often subject to change for operational reasons.

DFI and our suppliers reserve the right in any circumstances to cancel your travel arrangements. DFI will make every attempt to ensure that a comparable alternative is offered as soon as it is reasonably possible.

As the ticketing agent, Direct Flights International has no control over the airlines or flights, nor are we always informed of schedule changes. Therefore, you should reconfirm your flight with the relevant airlines between 24 and 48 hours prior to commencement of your journey. We accept no responsibility for bookings cancelled due to non-compliance with rules set by airlines.

COMPLAINTS

If you have a problem during your trip, it is a legal requirement that you bring it to the attention of the relevant supplier (e.g. your hotelier or airline) as soon as possible.

If you are unable to resolve the problem locally you must obtain written confirmation from the supplier of your complaint and follow this up by writing to us within 14 days of your return.

Correspondence should be addressed to our Customer Services Department at:

Please include your booking reference and all other relevant details. If you fail to follow this procedure DFI cannot accept liability for any claim.

Our reservation staff is empowered to deal with complaints on the spot. Where a complaint is not dealt with to the customer's satisfaction, DFI management can be involved at any time and arrange a suitable solution.

OUR LIABILITY

DFI will always endeavour to ensure that any special requests that you make are fulfilled. However, it is not always possible to guarantee such requests.

If any part of your travel arrangement is not provided, a suitable solution will be discussed and acted upon. DFI accepts responsibility for the acts and/or omissions of our employees, but will not accept responsibility for:

• Your own acts or omissions
• Acts of a third party not connected with the provision of your holiday and which were unforeseeable or unavoidable
• Events which could not have been foreseen or avoided despite all due care

Our liability in all cases shall be limited to a maximum of twice the cost of your travel arrangements, excluding insurance premiums and amendment fees. However, our liability in respect of carriage by air, sea and rail and the provision of accommodation is limited in the manner provided by the relevant international conventions and conditions of carriage. It is a condition of the acceptance of liability above that you notify us of any claim in accordance with the conditions relating to complaints.

Where any payment is made to you or any members of your party, that person must assign to DFI or its insurers any rights they may have to pursue any third party. They must agree to fully cooperate should DFI or its insurers wish to enforce those rights.

CONDITIONS OF CARRIAGE

When you travel with a carrier, the conditions of carriage of that carrier will apply. The conditions of carriage of that carrier are incorporated into this contract.

As your tour operator, this web site is our responsibility and is not issued on behalf of, and does not commit the airlines mentioned herein or any airline whose services are used in the course of your travel arrangements.

In accordance with Air Navigation Orders, an infant must be under 2 years of age on the date of the return flight to qualify for infant status. Please check for current rules with your airline prior to travel.

SCHEDULED AIRLINE BOOKING CONDITIONS

It is occasionally possible that after confirming a reservation online, an airline may reject the booking. If this occurs, DFI will contact you within 24 hours or the next working day to advise you of the situation.

DFI will not be liable for any additional costs incurred in having to purchase new tickets at a higher fare.

NOTE: Prices are not guaranteed until all payment has been received and the tickets have been issued.

BOOKINGS FOR TRAVEL ORIGINATING OUTSIDE AUSTRALIA

Bookings for Travel originating outside Australia will incur a $33 booking fee. Additional courier fees may apply.

FURTHER ENQUIRIES

If you have any further enquiries, please visit the FAQ page before making your enquiry.