Booking occurs when you reserve any travel product, such as flights, accommodation, car hire, destination activities, rail, cruises, and insurance. Once you have booked products through www.directflights.com.au, or through one of our booking agents in person or via phone, we must receive payment , before your tickets or travel products will be issued to you.
The issuing of tickets happens once Direct Flights has received payment for your booking and has processed the transaction.
and bank cheque for offline payments. Please contact the booking team at bookings@directflights.com.au immediately to arrange an offline option, as time restrictions may exist.
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Our office is located at the corners of Bligh, Hunter and Castlereagh streets, just two blocks East from Wynyard station and 1.5 blocks North West of Martin Place station. For more information on how to contact us, click
here.
The physical address is
Direct Flights International Pty Ltd
G1, 37 Bligh Street
Sydney NSW 2000
Australia
Our office hours are 9am to 5.30 pm, Monday to Friday. We are closed on public holidays.
If you are booking online, you will receive a confirmation of your reservation from one of our online consultants. When booking by email or by phone, your travel consultant will confirm your details with you.
Tickets will be issued in accordance with deadlines written into the applicable fare.
Wherever possible, Electronic Ticketing will be arranged at no additional charge.
Tickets may also be picked up at the Direct Flights International office in Sydney at no additional charge.
When Electronic Ticketing is not possible, tickets will be sent via Express Post at a surcharge of AUD $6.00, for deliveries within Australia only. The approximate delivery time is 5 days. Please contact us for delivery of paper ticket outside Australia.
Tickets may also be delivered Special Delivery (courier) at a charge of AUD $25.00, for deliveries within Australia only. The approximate delivery time is 3 days. Please contact us for delivery of paper ticket outside Australia.
Should time not permit for any of the above options, and you are traveling on a paper ticket, please contact Direct Flights to arrange a delivery method.
Please contact us no later than two working days prior to your departure if you have not received your travel documents.
At the moment, multi stop or round the world itineraries are unavailable for online booking, but will be available for online booking soon.
In the meantime, please contact one of our consultants on Sydney: +61 2 8214 8518
Melbourne: +61 3 9095 8517
Perth: +61 8 6461 6517
Adelaide: +61 8 7221 2517
Brisbane: +61 7 3166 9517
or (02) 8214 8518 (outside Aust) during our office hours, or email your travel requirements to us at
bookings@directflights.com.au and we can assist you with all of your booking needs.
If an error occurs on the site while you are trying to make a booking, please contact us as soon as possible. Do not make another booking as your previous booking may have gone through. Our experienced reservations staff can check on your booking, and attempt to confirm your travel arrangements with you.
Many of our discounted airfares and accommodation rates are Non changeable and Non refundable.
However, if you wish to change your confirmed travel arrangements in any way, DFI will be happy to assist. Please contact DFI at +612 8214 8518 (outside Australia) or Sydney: +61 2 8214 8518
Melbourne: +61 3 9095 8517
Perth: +61 8 6461 6517
Adelaide: +61 8 7221 2517
Brisbane: +61 7 3166 9517 during office hours.
Changes to issued tickets and travel arrangements
Where documents and tickets have been issued, changes can only be made if airline and supplier conditions permit. Most discounted international airfares do not allow changes to the original outbound date of departure, and most discounted domestic airfares do not allow changes to be made on the day of departure of any pre-booked flights. Please check fare rules at the time of booking as they vary by airline and type of ticket purchased. Many accommodation suppliers charge at least the first night of a confirmed booking, though this varies by supplier.
In the case of changes or cancellations to bookings, the following service fees will be charged.
You may cancel your travel arrangements at any time, but will have to pay the following cancellation fees to Direct Flights from the amount refunded by the supplier.
Australian Domestic airfare: Minimum $105 per person International airfare: Minimum $275 per person Domestic land arrangement: Minimum $105 per person International land arrangement: Minimum $275 per person
In addition to the above DFI service fees, if you paid for your travel arrangements by the following merchant fees will be levied against the amount refunded by the supplier.
Where documents and tickets have been issued, changes can only be made if airline and supplier conditions permit. Most discounted international airfares do not allow changes to the original outbound date of departure, and most discounted domestic airfares do not allow changes to be made on the day of departure of any pre-booked flights. Please check fare rules at the time of booking as they vary by airline and type of ticket purchased. Many accommodation suppliers charge at least the first night of a confirmed booking, though this varies by supplier.
You may cancel your travel arrangements at any time, but will have to pay the following cancellation fees from the amount refunded by the supplier.
Domestic airfare: Minimum $55 per person International airfare: Minimum $110 per person Domestic land arrangement: Minimum $55 per person International land arrangement: Minimum $110 per person
Unless informed otherwise, you should reconfirm your flight with the relavant airlines at least 72 hours prior to commencement of your journey. We accept no responsibility for bookings cancelled due to non-compliance with rules set by airlines.
If you have any further questions that have not been covered in this FAQ, do not hesitate to make enquiries at info@directflights.com.au and indicate “FAQs” in the title.
