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Booking Conditions

Mega Holidays Pty Ltd (ACN 160 646 480 | ABN 50 160 646 480) trading as Direct Flights is a licensed travel agency. We have been operating since 2012 and proudly 100% Australian owned.

The travel arrangements available to Direct Flights customers might include arrangements where Direct Flights acts as the principal. Such bookings are made on the basis of the following conditions and any other information supplied to all persons named on the booking.

Reading these booking conditions forms part of your contract with Direct Flights. Please read these booking conditions carefully. On making a booking online, or when making a reservation over the phone or by email, you are deemed to have read and accepted our Booking Conditions, and are accepting the terms of these conditions on behalf of all persons in the party.

This contract is governed by Australian Law and both parties agree to submit to the jurisdiction of the Australian Courts at all times. You acknowledge that you are 18 years of age or older and that you understand and agree with the above Booking Terms and Conditions and our Privacy Policy.

The service we offer is common to agency relationship where we act as an agent to sell various travel related products on behalf of an Airline, Hotel, and wholesalers in travel insurance. Our obligation to you is to (and you expressly authorise us to) make travel bookings on your behalf and to arrange relevant contracts between you and travel service providers. We always ensure to provide you with reputable service providers, but we have no control over, or incur liability for, the services provided by third parties. All bookings are made on your behalf subject to the terms and conditions, including limitations set, by these service providers. Terms and conditions of the relevant service provider can be offered to you on request. Your legal rights in connection with the provision of travel services are against the specific provider (except fault on our part). Specifically, if for any reason (excluding fault on our part) any travel service provider is unable to provide the services for which you have contracted, your rights are against that provider and not against us.

As an international traveller you must ensure that you have a valid passport and visas to meet the requirements of immigration and other government authorities. It is assumed that all travellers on the booking have a valid passport and visa. Any charges imposed (fines, penalties, payments or expenditures) on unavailability of aforementioned documents or documents not meeting the requirements of those authorities will be your sole responsibility. For more information, you can contact an external visa provider such as Visa Central directly.

• Prices are not guaranteed until your ticket is issued and we can’t proceed to issue the ticket until we receive your payment in full. The Airline may cancel a flight and withdraw a fare without prior notice. In this instance we will work to provide you with next best available option or do a full refund.
• We might request proof of payment receipt before we issue your ticket.
• Airline taxes are subject to change without prior notice. Taxes are confirmed at the time your airline ticket is issued.

Under all circumstances, ticket is non- transferrable to another person. When fare rules permit, you would have to cancel and lodge for refund or change to another travel date.

• An electronic version of the ticket – E Ticket will be emailed to you within 48 hours of your receiving a Booking Confirmation email from us. Please check your Junk/Spam mail as well.
• A hard copy of the E-tickets can be sent via Express Post at a surcharge of AUD $6.00, for deliveries within Australia only. The approximate delivery time is 5 days. Please contact us for delivery of paper ticket outside Australia.

Visa/Master Card Surcharges:
  • 0.00 % applies to all banks issued Visa Credit and 0.80% Visa Debit cards.
  • 1.50 % applies to all banks issued Master Credit and 0.80% Master Debit cards.

When making payment through credit card you authorise us to charge all fees incurred by you. In case the payment due from the card issuer or its agents is not received for any reason, you agree to pay us all amounts due immediately on demand.

PayPal Surcharge:
  • 1.50% applies to Australian Paypal account.
  • If a customer is not a registered account owner with Paypal or having un-verified Paypal account, we may ask you to verify the transaction before ticket is issued.
AMEX (surcharge 2.20 %)
Electronic Fund Transfer or Cash Deposit:
National Australia bank
Account name- Mega Holidays Pty Ltd
BSB-082067 Account number-741618131
POLi (surcharge 0.00 %)
For payments made in person, we are located at:
Mega Holidays Pty Ltd / Direct Flights:
Suite 401, 64-76 Kippax Street
Surry Hills NSW, 2010, Australia
Hours: 0900 - 1730 Monday to Friday

To safeguard your credit card transaction against unauthorized use, we may ask you, by telephone or in an email, to verify the card holder if one or more of the criteria below trigger a request.

  • Urgent departure within 72 hours.
  • The credit card holder name is different to the passenger name.
  • One way booking.
  • A booking that equals to $5000 or greater.
  • Overseas Credit Card and/or departure outside of Australia.
  • Any other criteria that may appear questionable and we would require further clarification.

Direct Flights reserves the right to cancel any booking that appear fraudulent without any notice. We would cancel the booking and refund the money to the card holder.

If you receive a phone call or an email requesting for one or all of the above to verify your payment, please action within the same day. If you are unable to provide to us on the day we make the request, please contact our office promptly and let us know.

If we are unable to contact you and we receive no response from you, we reserve the right to void your ticket and/or cancel your booking. We would return your payment.

During this verification process, if there is a fare increase, we cannot honour any fare increase to the original quoted price. We will return your payment should you choose not to accept the fare increase.

For urgent departure within 72 hours, please respond to our request immediately. We will not issue your ticket or reserve your booking until all requested documents are received.

You can email the Credit Card Authorisation form, image of the card holder’s passport or Driver License to bookings@directflights.com.au or send by fax to 1300 863 534 or 02 8580 5711 (inside Australia).

This verification process is part of our Terms and Conditions. By clicking that you agree with our Terms and Conditions, you are also aware of this verification process and agree to comply. If you do not agree with our Terms and Conditions, you can choose not to proceed with booking at Direct Flights/Mega Holidays.

Subject to your refund and remedy rights under the Australian Consumer Law, the following change and cancellation fees apply to all bookings (including online bookings and bookings made via phone):

Date Change / Routing Change after ticket is issued:

When fare conditions permit, changes can be made with some fees. Our service fee is $155 per person (adult or child). In addition to this, the Airline will also have fare and tax difference and re-issue fee. Upon request, we would check and advise you before proceeding.

Name Correction after ticket is issued:

When correction is permitted by the Airline, our fee is $155 plus Airline fee. Upon request, we would check and advise you before proceeding. Name correction within 24 hours of departure or over the weekend will incur an urgent fee. Please check with us.

Cancellation after ticket is issued:

When fare conditions permit, we can cancel your ticket upon written confirmation and lodge it for refund. From the refund amount, a service fee of $222 per adult, $175 per child and Infant is non-refundable will be charged for both Domestic Ticket and International Ticket. In addition to this, the Airline will also have their cancellation fee. There will be a non refundable Supplier fee of $50 charged for every cancellation.

Cancellation Fees is greater than Refund Value:

In the instance of partially used ticket (one segment is used), the refund value can amount to nil after cancellation fees have been deducted. Credit card surcharge is non - refundable.

Should you need to cancel your flight, you need to give us a written request 72 hour before departure.
For hotel confirmed bookings, many suppliers charge at least the first night. Conditions vary by supplier.
Please email to refunds@directflights.com.au

Missed flight and No Show:

If you missed your flight, please contact the Airline directly for assistance. We can also help you to re-book the next available flight if fare ruling on the original ticket permit it. In rebooking, the airlines may charge a No-Show fees plus fares & taxes & re-issue fee. Upon request, we would check and advise you before proceeding.

In the event you cannot make the outbound flight and you do not notify us or the Airline, which result in a no show on departure date, your inbound flight will automatically be cancelled by the Airline. You may not be notified by the Airline of this.

Some airlines will not give Refund in a No Show situation.

If you wish to make an enquiry on date change or cancellation to an existing booking, please contact Direct Flights during business hours, Monday to Friday. Over the weekend/public holidays or for change within 48 hours of departure, please contact the Airline directly for assistance.

Seat Selection Charges :

We charge a service fee of $12 per person for international flights and $5 for domestic flights for passengers who wish to select their seats before their flight. If there are any airline fees applicable, that will be added extra to the “Seat Selection Charges”.

We advise you to confirm your departure with the airline, preferably 24 hours prior to the flight. You can log in the Airline website or www.checkmytrip.com , using your ticket number and your surname/last name.

As the ticketing agent, Direct Flights has no control over the airlines’ flight schedule, nor are we always informed of schedule changes. Therefore, you should reconfirm your flight with the relevant airlines between 24 and 48 hours prior to commencement of your journey. We accept no responsibility for bookings cancelled by airlines. In case of refund for a cancelled booking, where payment has been made to the supplier, refund will be provided only up on the receipt of funds from that supplier.

The luggage allowance posted in our website is valid at the time of update and should be referred to as a guidance only. Luggage allowance is subjected to fare conditions. The information is not confirmed until a booking is made and finalized.

Seat request is subject to availability. We can reserve seats upon your request but we cannot guarantee you will get the seats you want.

Depend on the Airline or your fare type, you can reserve seats free of charge and view the plane configuration on Airline’s website, ‘Manage My Booking’. Seat request on multi carriers is restricted. You need to check with those Airlines directly.

We are not responsible for any seat change by Airline’s Schedule Change. If you are affected, please contact the Airline directly or we can assist you with a new seat request.

Please call our office at +612 8488 5880 (within Australia) and 1300 234 909 (from overseas) regarding any special requirements you may have such as special meal, seating requests, room type, and disabled access.

We recommend you get travel insurance to cover any medical expenses or possible losses you may incur during your travel. Department of Foreign Affairs and Trade has strongly recommended Travel insurance for all overseas travellers. You may purchase your travel insurance from Direct Flights through the booking process on www.directflights.com.au

Please include frequent flyer membership details when booking (or other applicable loyalty program details) in the space provided for inclusion in your booking. Please check your frequent flyer program (or other applicable loyalty program) for the specific terms of your membership. We cannot guarantee that the supplier will credit you with points for your booking.

We agree to handle your personal information in accordance with our Privacy Policy, which is available online at https://www.directflights.com.au/PrivacyPolicy.aspx

By providing personal information to us, you agree that our Privacy Policy will apply to how we handle your personal information and you consent to us collecting, using and disclosing your personal information as detailed in our Privacy Policy. In particular, you agree that in certain circumstances (such as where you request us to book international travel for you), we are permitted to disclose your personal information to overseas recipients. Such recipients may include the overseas travel service providers (e.g. airlines, accommodation or tour providers) with whom you make a booking. These travel service providers will in most cases receive your personal information in the country in which they will provide the services to you or in which their business is based.

We may also disclose your personal information to our overseas related entities and to service providers who perform services for us within and outside of Australia. Generally, we will only disclose your personal information to these persons in connection with facilitation of your travel booking and/or to enable the performance of administrative and technical services by them on our behalf. Where we disclose your personal information to any person (including any overseas recipients), you agree that we will not be required to ensure that person’s compliance with Australian privacy laws or otherwise be accountable for how they handle your personal information. When used above, “disclose” includes transferring, sharing, sending, or otherwise making available or accessible to another person or entity.

If you have a problem during your trip, it is a legal requirement that you bring it to the attention of the relevant supplier (e.g. your hotelier or airline) as soon as possible.

If you are unable to resolve the problem locally you must obtain written confirmation from the supplier of your complaint and follow this up by writing to us within 14 days of your return.

Correspondence should be addressed to our Customer Services Department at:

Mega Holidays Pty Ltd
Suite 401, 64-76 Kippax Street
Surry Hills NSW 2010
Australia.

Please include your booking reference and all other relevant details. If you fail to follow this procedure Direct Flights cannot accept liability for any claim.

Direct Flights will always endeavour to ensure that any special requests that you make are fulfilled. However, it is not always possible to guarantee such requests. If any part of your travel arrangement is not provided, a suitable solution will be discussed and acted upon. Direct Flights accepts responsibility for the acts and/or omissions of our employees, but will not accept responsibility for:

  • Your own acts or omissions
  • Acts of a third party not connected with the provision of your holiday and which were unforeseeable or unavoidable
  • Events which could not have been foreseen or avoided despite all due care

Our liability in all cases shall be limited to a maximum of twice the cost of your travel arrangements, excluding insurance premiums and amendment fees. However, our liability in respect of carriage by air, sea and rail and the provision of accommodation is limited in the manner provided by the relevant international conventions and conditions of carriage. It is a condition of the acceptance of liability above that you notify us of any claim in accordance with the conditions relating to complaints.

Where any payment is made to you or any members of your party, that person must assign to Direct Flights or its insurers any rights they may have to pursue any third party. They must agree to fully cooperate should Direct Flights or its insurers wish to enforce those rights.

When you travel with a carrier, the conditions of carriage of that carrier will apply. The conditions of carriage of that carrier are incorporated into this contract. As your tour operator, this web site is our responsibility and is not issued on behalf of, and does not commit the airlines mentioned herein or any airline whose services are used in the course of your travel arrangements. In accordance with Air Navigation Orders, an infant must be under 2 years of age on the date of the return flight to qualify for infant status. Please check for current rules with your airline prior to travel.

It is occasionally possible that after confirming a reservation online, an airline may reject the booking. If this occurs, Direct Flights will contact you within 24 hours or the next working day to advise you of the situation. It is advisable to confirm your departure well in advance with the airline, preferably 24 hours prior to the flight. You can log in the Airline website or www.checkmytrip.com

Direct Flights will not be liable for any additional costs incurred in having to purchase new tickets at a higher fare. NOTE: Prices are not guaranteed until all payment has been received and the tickets have been issued.

Governing Law: If any dispute arises between you and us, the laws of Australia will apply. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of Australia, and waive any right that you may have to object to an action being brought in those courts.

Acknowledgement: You acknowledge that you are 18 years of age or older and that you understand and agree with the above Booking Terms and Conditions and our Privacy Policy.

We advise you to carry all necessary vaccination documentation in order to avoid any refusal to enter into a country. We recommend that you consult with your local doctor, travel medical service or specialist vaccination clinic before commencing your travel. General health advice for the destination you wish to visit is also available from DFAT (see smartraveller.gov.au ).

Further enquiries

If you have any further enquiries, please visit the FAQ page before making your enquiry.