To safeguard your credit card transaction against unauthorized access, we may ask you, by telephone or in an email, to verify the card holder if one or more of the criteria below trigger a request.
- Urgent departure within 72 hours.
- The credit card holder name is different to the passenger name.
- One way booking.
- A booking that equals to $5000 or greater.
- Overseas Credit Card and/or departure outside of Australia.
- Any other criteria that may appear questionable and we would require further clarification.
Direct Flights reserves the right to cancel any booking that appear fraudulent without any notice. We would cancel the booking and refund the money to the card holder.
Credit Card Authorisation Form / Passport / Driver License Request
If you receive a phone call or an email requesting for one or all of the above to verify your payment, please action within the same day. If you are unable to provide to us on the day we make the request, please contact our office promptly and let us know.
If we are unable to contact you and we receive no response from you, we reserve the right to void your ticket and/or cancel your booking. We would return your payment.
During this verification process, if there is a fare increase, we cannot honour any fare increase to the original quoted price. We will return your payment should you choose not to accept the fare increase.
For urgent departure within 72 hours, please respond to our request immediately, in order for us to issue your ticket. We will not issue your ticket or reserve your booking until all requested documents are received.
You can send the CCA form, image of the card holder’s passport or Driver License by fax to 1300 863 534 or 02 8580 5711 (inside Australia) or by scanning and emailing it to firstname.lastname@example.org.
This verification process is part of our Terms and Conditions. By clicking that you agree with our Terms and Conditions, you are also aware of this verification process and agree to comply. If you do not agree with our Terms and Conditions, you can choose not to proceed with booking at Direct Flights/Mega Holidays.