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BOOKING CONDITIONS

CONDITION OF BOOKING



Mega Holidays Pty Ltd (ACN 160 646 480 | ABN 50 160 646 480) trading as Direct Flights is a licensed travel agency.

The travel arrangements available to Direct Flights customers might include arrangements where Direct Flights acts as the principal. Such bookings are made on the basis of the following conditions and any other information supplied to all persons named on the booking.

Reading these booking conditions forms part of your contract with Direct Flights. Please read these booking conditions carefully. On making a booking online, or when making a reservation over the phone or by email, you are deemed to have read and accepted our Booking Conditions, and are accepting the terms of these conditions on behalf of all persons in the party.

This contract is governed by Australian Law and both parties agree to submit to the jurisdiction of the Australian Courts at all times. You acknowledge that you are 18 years of age or older and that you understand and agree with the above Booking Terms and Conditions and our Privacy Policy.

The service we offer is common to agency relationship where we act as an agent to sell various travel related products on behalf of an Airline, Hotel, and wholesalers in travel insurance. Our obligation to you is to (and you expressly authorise us to) make travel bookings on your behalf and to arrange relevant contracts between you and travel service providers. We always ensure to provide you with reputable service providers, but we have no control over, or incur liability for, the services provided by third parties. All bookings are made on your behalf subject to the terms and conditions, including limitations set, by these service providers. Terms and conditions of the relevant service provider can be offered to you on request. Your legal rights in connection with the provision of travel services are against the specific provider (except fault on our part). Specifically, if for any reason (excluding fault on our part) any travel service provider is unable to provide the services for which you have contracted, your rights are against that provider and not against us.



PASSPORTS & VISAS



As an international traveller you must ensure that a valid passport, visas and re-entry permits will always meet the requirements of immigration and other government authorities. It is assumed that all travellers on the booking have a valid passport. Many countries require passport with at least 6 months validity from the date of return and some countries require a machine-readable passport. Any charges imposed (fines, penalties, payments or expenditures) on unavailability of aforementioned documents or documents not meeting the requirements of those authorities will be your sole responsibility. For more information, you can contact an external visa provider such as Visa Central directly.



TICKETING



  • Prices are not guaranteed until payment in full is received into our bank account AND your ticket(s) are issued. Delay in payment may result in a difference in price, should the original fare no longer be available.


  • We might request proof of payment receipt before we issue your ticket.


  • Airline taxes are subject to change without prior notice. Taxes are confirmed at the time your airline ticket is issued. There may also be a local tax charged at some airports.


  • Tickets will be issued in accordance with deadlines written into the applicable fare.


  • An electronic version of the ticket – E Ticket will be emailed to you.


  • A hard copy of the E-tickets can be sent via Express Post at a surcharge of AUD $6.00, for deliveries within Australia only. The approximate delivery time is 5 days. Please contact us for delivery of paper ticket outside Australia.


  • Tickets may also be delivered Special Delivery (courier) at a charge of AUD $25.00, for deliveries within Australia only. The approximate delivery time is 3 days. Please contact us for delivery of paper ticket outside Australia.




  • PAYMENT TYPE



    Direct Flights only accept full payment by Visa cards, Master cards, PayPal, American Express cards “AMEX”, as well as payment through Australia Post Bill Pay and Electronic Funds Transfer into our nominated bank account.

    Visa/Master Card Surcharges:

    • 1.7% applies to Australian banks issued Visa Credit and Visa Debit cards.
    • 3.2% applies to Non-Australian banks issued card holders.
    • 0% applies to Australian banks issued Master Credit or Master Debit cards.


    When making payment through credit card you authorise us to charge all fees incurred by you in relation to the services provided to the credit card designated by you. In case the payment due from the card issuer or its agents is not received for any reason, you agree to pay us all amounts due immediately on demand.

    PayPal Surcharge:

    • 1.5% applies to Australian Paypal account.
    • 2.5% applies to Non-Australian Paypal account (an additional 1% surcharge will be manually invoiced once booking is confirmed).


    If a customer is not a registered account owner with Paypal or having un-verified Paypal account, we may ask you to complete a Card Authorization form (including a copy of photo ID) before tickets are issued. For more information on the Credit Card Authorization (CCA) form, please visit our FAQ Section.

    AMEX Surcharge 2.7%

    For Electronic Fund Transfer or cash deposit into Direct Flights bank account:

    National Australia bank
    Account name- Mega Holidays Pty Ltd
    BSB-082067 Account number-741618131


    Suncorp
    Account Name: Mega Holidays Pty Ltd
    BSB: 484-799 Account number: 071082256


    Bank of Queensland (BOQ)
    Account Name: Mega Holidays Pty Ltd
    BSB: 124-001 Account number: 22514753
    Australia Post: Payment can be made at selected Australia Post location:

    CitiBank
    Account Name: Nay Mart Pty Ltd
    BSB: 242-200 Account number: 472853233


    * For payments made in person, we are located at:

    Mega Holidays Pty Ltd / Direct Flights:
    Suite 401, 64-76 Kippax Street
    Surry Hills NSW, 2010,Australia
    Hours: 0900 - 1730 Monday to Friday



    PAYMENT VERIFICATION



    To safeguard your credit card transaction against unauthorized access, we may ask you, by telephone or in an email, to verify the card holder if one or more of the criteria below trigger a request.

    • Urgent departure within 72 hours.
    • The credit card holder name is different to the passenger name.
    • One way booking.
    • A booking that equals to $5000 or greater.
    • Overseas Credit Card and/or departure outside of Australia.
    • Any other criteria that may appear questionable and we would require further clarification.


    Direct Flights reserves the right to cancel any booking that appear fraudulent without any notice. We would cancel the booking and refund the money to the card holder.

    Credit Card Authorisation Form / Passport / Driver License Request

    If you receive a phone call or an email requesting for one or all of the above to verify your payment, please action within the same day. If you are unable to provide to us on the day we make the request, please contact our office promptly and let us know.

    If we are unable to contact you and we receive no response from you, we reserve the right to void your ticket and/or cancel your booking. We would return your payment.

    During this verification process, if there is a fare increase, we cannot honour any fare increase to the original quoted price. We will return your payment should you choose not to accept the fare increase.

    For urgent departure within 72 hours, please respond to our request immediately, in order for us to issue your ticket. We will not issue your ticket or reserve your booking until all requested documents are received.

    You can send the CCA form, image of the card holder’s passport or Driver License by fax to 1300 863 534 or 02 8580 5711 (inside Australia) or by scanning and emailing it to bookings@directflights.com.au.

    This verification process is part of our Terms and Conditions. By clicking that you agree with our Terms and Conditions, you are also aware of this verification process and agree to comply. If you do not agree with our Terms and Conditions, you can choose not to proceed with booking at Direct Flights/Mega Holidays.



    CHANGES AND CANCELLATIONS



    Subject to your refund and remedy rights under the Australian Consumer Law, the following change and cancellation fees apply to all bookings (including online bookings and bookings made via phone):

    Date Change / Routing Change after ticket is issued: When fare conditions permit, changes can be made with some fees. Our service fee is $55 per person (adult or child). In addition to this, the Airline and our Supplier will also have fare and tax difference and re-issue fee. Upon request, we would check and advise you before proceeding.

    Cancellation after ticket is issued: When fare conditions permit, we can cancel your ticket upon written confirmation and lodge it for refund. From the refund amount, a service fee of $110 per person (adult or child) will be charged for both Domestic Ticket and International Ticket. In addition to this, the Airline and Supplier will also have their cancellation fee. Ticket cannot be transferred to another name.

    Cancellation Fees is greater than Refund Value: In the instance of non-refundable ticket and/or on partially used ticket, there is residue amount in unused taxes - after applying Supplier’s fee, Airline’s fee and Direct Flights’ fee, passenger’s refund value can amount to nil. Credit card surcharge is non - refundable.

    Should you need to cancel your flight, you need to give us a written request 72 hours before departure. For hotel confirmed bookings, many suppliers charge at least the first night. Conditions vary by supplier. Please email to refunds@directflights.com.au

    Missed flight and No Show: If you missed your flight, please contact the Airline directly for assistance. We can also help you to re-book the next available flight if fare ruling on the original ticket permit it. In rebooking, the airlines may charge a No-Show fees plus fares & taxes & re-issue fee. Upon request, we would check and advise you before proceeding. In the event you cannot make the outbound flight and you do not notify us or the Airline, which result in a no show on departure date, your inbound flight will automatically be cancelled by the Airline. You may not be notified by the Airline of this.

    Some airlines will not give Refund in a No Show situation.

    If you wish to make an enquiry on date change or cancellation to an existing booking, please contact Direct Flights during business hours, Monday to Friday. Over the weekend or for change within 48 hours of departure, please contact the Airline directly for assistance.



    PRICES



    All prices are subject to availability and can be withdrawn or varied without prior notification. Please note that prices quoted are subject to change. Price is only guaranteed once paid in full by you and tickets or vouchers issued. Price may vary due to factors beyond our control which resulted in increase in cost of the product or service. Such factors include adverse currency fluctuations, fuel surcharges, taxes and airfare increases.



    TRAVEL DOCUMENTS



    Travel documents include airline e-tickets, hotel vouchers, or any other document (whether in electronic form or otherwise) is the travel confirmation with the service provider. You cannot transfer your Travel documents to another person to use. Travel documents may be subject to certain conditions and/or restrictions including being non-refundable, non-date-changeable and subject to cancellation and/or amendment fees. All airline tickets must be issued in the name of the passport/photo identity holder. An incorrect name on a booking may result in an inability to use that booking and the booking being cancelled. Please verify your travel documentation carefully and immediately notify us if there are any errors in names, dates or timings. You should print out and retain your travel documents provided to you by the website (or in a follow up email we send you).



    TRAVEL INSURANCE



    We recommend you get travel insurance to cover any medical expenses or possible losses you may incur during your travel. Department of Foreign Affairs and Trade has strongly recommended Travel insurance for all overseas travellers. You may purchase your travel insurance from Direct Flights through the booking process on www.directflights.com.au



    SCHEDULE CHANGE



    We advise you to confirm your departure with the airline, preferably 24 hours prior to the flight. You can log in the Airline website or www.checkmytrip.com, using your ticket number and your surname/last name.



    SPECIAL REQUIREMENTS



    Please call our office at +612 8488 5880 (within Australia) and 1300 234 909 (from overseas) regarding any special requirements you may have such as special meal, seating requests, room type, and disabled access.



    FREQUENT FLYER



    Please include frequent flyer membership details when booking (or other applicable loyalty program details) in the space provided for inclusion in your booking. Please check your frequent flyer program (or other applicable loyalty program) for the specific terms of your membership. We cannot guarantee that the supplier will credit you with points for your booking.



    PRIVACY POLICY



    We agree to handle your personal information in accordance with our Privacy Policy, which is available online at https://www.directflights.com.au/PrivacyPolicy.aspx

    By providing personal information to us, you agree that our Privacy Policy will apply to how we handle your personal information and you consent to us collecting, using and disclosing your personal information as detailed in our Privacy Policy. In particular, you agree that in certain circumstances (such as where you request us to book international travel for you), we are permitted to disclose your personal information to overseas recipients. Such recipients may include the overseas travel service providers (e.g. airlines, accommodation or tour providers) with whom you make a booking. These travel service providers will in most cases receive your personal information in the country in which they will provide the services to you or in which their business is based.

    We may also disclose your personal information to our overseas related entities and to service providers who perform services for us within and outside of Australia. Generally, we will only disclose your personal information to these persons in connection with facilitation of your travel booking and/or to enable the performance of administrative and technical services by them on our behalf. Where we disclose your personal information to any person (including any overseas recipients), you agree that we will not be required to ensure that person’s compliance with Australian privacy laws or otherwise be accountable for how they handle your personal information. When used above, “disclose” includes transferring, sharing, sending, or otherwise making available or accessible to another person or entity.



    LUGGAGE



    The luggage allowance posted in our website is valid at the time of update and should be referred to as a guidance only. Luggage allowance is subjected to fare conditions. The information is not confirmed until a booking is made and finalized.



    CHANGES AND CANCELLATIONS BY SUPPLIERS/DIRECT FLIGHTS



    Direct Flights reserves the right to make changes or correct errors at any time both before and after confirmation. Flight timings, aircraft types and routings are often subject to change for operational reasons.

    Direct Flights and our suppliers reserve the right in any circumstances to cancel your travel arrangements. Direct Flights will make every attempt to ensure that a comparable alternative is offered as soon as it is reasonably possible.

    As the ticketing agent, Direct Flights has no control over the airlines or flights, nor are we always informed of schedule changes. Therefore, you should reconfirm your flight with the relevant airlines between 24 and 48 hours prior to commencement of your journey. We accept no responsibility for bookings cancelled due to non-compliance with rules set by airlines. In case of refund for a cancelled booking, where payment has been made to the supplier, refund will be provided only up on the receipt of funds from that supplier.



    CHANGES AND CANCELLATIONS BY SUPPLIERS/DIRECT FLIGHTS



    Direct Flights reserves the right to make changes or correct errors at any time both before and after confirmation. Flight timings, aircraft types and routings are often subject to change for operational reasons.

    Direct Flights and our suppliers reserve the right in any circumstances to cancel your travel arrangements. Direct Flights will make every attempt to ensure that a comparable alternative is offered as soon as it is reasonably possible.

    As the ticketing agent, Direct Flights has no control over the airlines or flights, nor are we always informed of schedule changes. Therefore, you should reconfirm your flight with the relevant airlines between 24 and 48 hours prior to commencement of your journey. We accept no responsibility for bookings cancelled due to non-compliance with rules set by airlines. In case of refund for a cancelled booking, where payment has been made to the supplier, refund will be provided only up on the receipt of funds from that supplier.



    COMPLAINTS



    If you have a problem during your trip, it is a legal requirement that you bring it to the attention of the relevant supplier (e.g. your hotelier or airline) as soon as possible.

    If you are unable to resolve the problem locally you must obtain written confirmation from the supplier of your complaint and follow this up by writing to us within 14 days of your return.

    Correspondence should be addressed to our Customer Services Department at:

    Mega Holidays Pty Ltd
    Suite 401, 64-76 Kippax Street,
    Surry Hills NSW 2010
    AUSTRALIA.
    Please include your booking reference and all other relevant details. If you fail to follow this procedure Direct Flights cannot accept liability for any claim.



    OUR LIABILITY



    Direct Flights will always endeavour to ensure that any special requests that you make are fulfilled. However, it is not always possible to guarantee such requests. If any part of your travel arrangement is not provided, a suitable solution will be discussed and acted upon. Direct Flights accepts responsibility for the acts and/or omissions of our employees, but will not accept responsibility for:

    • Your own acts or omissions
    • Acts of a third party not connected with the provision of your holiday and which were unforeseeable or unavoidable
    • Events which could not have been foreseen or avoided despite all due care


    Our liability in all cases shall be limited to a maximum of twice the cost of your travel arrangements, excluding insurance premiums and amendment fees. However, our liability in respect of carriage by air, sea and rail and the provision of accommodation is limited in the manner provided by the relevant international conventions and conditions of carriage. It is a condition of the acceptance of liability above that you notify us of any claim in accordance with the conditions relating to complaints.

    Where any payment is made to you or any members of your party, that person must assign to Direct Flights or its insurers any rights they may have to pursue any third party. They must agree to fully cooperate should Direct Flights or its insurers wish to enforce those rights.



    CONDITIONS OF CARRIAGE



    When you travel with a carrier, the conditions of carriage of that carrier will apply. The conditions of carriage of that carrier are incorporated into this contract. As your tour operator, this web site is our responsibility and is not issued on behalf of, and does not commit the airlines mentioned herein or any airline whose services are used in the course of your travel arrangements. In accordance with Air Navigation Orders, an infant must be under 2 years of age on the date of the return flight to qualify for infant status. Please check for current rules with your airline prior to travel.



    SCHEDULED AIRLINE BOOKING CONDITIONS



    It is occasionally possible that after confirming a reservation online, an airline may reject the booking. If this occurs, Direct Flights will contact you within 24 hours or the next working day to advise you of the situation. It is advisable to confirm your departure well in advance with the airline, preferably 24 hours prior to the flight. You can log in the Airline website or www.checkmytrip.com

    Direct Flights will not be liable for any additional costs incurred in having to purchase new tickets at a higher fare. NOTE: Prices are not guaranteed until all payment has been received and the tickets have been issued.

    Governing Law: If any dispute arises between you and us, the laws of Australia will apply. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of Australia, and waive any right that you may have to object to an action being brought in those courts.

    Acknowledgement: You acknowledge that you are 18 years of age or older and that you understand and agree with the above Booking Terms and Conditions and our Privacy Policy.



    HEALTH



    We advise you to carry all necessary vaccination documentation in order to avoid any refusal to enter into a country. We recommend that you consult with your local doctor, travel medical service or specialist vaccination clinic before commencing your travel. General health advice for the destination you wish to visit is also available from DFAT (see smartraveller.gov.au).



    FURTHER ENQUIRIES



    If you have any further enquiries, please visit the FAQ page before making your enquiry.