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I booked 1 ticket online and got confused since I received 2 emails with two e-ticket numbers from flight direct. I contacted the live support (online) and Shelith was in duty at that time. Shelith is very professional and help me clear up the confusion. Shelith also informed me that my husband had duplicate bookings. The other booking was actually a group booking done by his friend with another agency which he had been requested to be cancelled. Because of Shelith, we found out the other booking has not been cancelled at the time I contacted Shelith. We are so lucky, otherwise my husband might not able to fly due to duplicate bookings as the carrier might automatically cancel the tickets due to duplication.


Date: 02/08/2018

I found them on Skyscanner for cheap fares but the one I found was turned out to be fully booked out. But they put their efforts to find me the best deal instead until I'm was happy with the schedules and fares. Especially I would like to appraise an agent, Rukshana who was attentive and prompt. I direct deposited and received E-tickets in an hour so I could have access to the airline apps. They are still working in this late evening, taking care of my inquiries. Thanks to you, Shelith! They are simply amazing. I thought they were just an online agent but they are working like your personal agent who is working only for you. I would definitely come back to them. Highly recommended!


Date: 30/07/2018

Booked a multi city flight and direct flights was very helpful. Would recommend booking with them. Easy to contact which was good.


Date: 26/07/2018

Booked a flight to India, and was very impressed to receive a follow up / courtesy call to check everything was okay.


Date: 23/07/2018

Didn't have any problem, good service and nice staff. I might book my next trip with them. Well done staff.


Date: 17/07/2018

I had a very pleasant experience with my booking. Easy to use system. The personal communications by staff is very satisfactory.


Date: 17/07/2018

What their website could not help me with, their customer support staff were able to assist so very well. The ability to pay by EFT was another thing I needed and they followed up on issues straight away. I really appreciated their assistance and diligence throughout the whole process.


Date: 10/07/2018

It was very easy and fast process. Helpful team, prompt response for follow up. And of course best price campare with others.


Date: 10/07/2018

Booked tickets with Direct Flights prompt and efficient and great value for money. Everything sorted and tickets emailed within the hour.


Date: 07/07/2018

I was actually directed to Direct Flights through the Skyscanner website, when I went to compare flight prices. They weren't necessarily the cheapest (only about $20 difference compared to other companies) but my husband made an error in booking his flight online- and they were able to fix this without any hassle or constant emailing. I found they answered all my queries in a prompt and timely manner and I had no problems overall in booking another air ticket for my husband. I would use them in future.

Angela K

Date: 02/07/2018

The are very professional and patience. I will choose them next time to book a flight ticket


Date: 19/06/2018

This is my second time booking with Direct Flights. I was very impressed with how the booking process and issuing the ticket has improved since 2016. Everything went smoothly. I would definitely recommend them to friends and family.


Date: 19/08/2018

Booked a last minute flight online to Europe and all went smoothly and the pricing was very competitive. Made some change inquiries while away and the team at Direct Flights were quick to provided some good options.


Date: 15/08/2018

Jawin was great help in finalising my trip to Thailand. The process was quick and smooth. Received my ticket within an hour of purchase. Definitely would use them again for future trips.


Date: 12/06/2018

I booked a multi destinations flight online and was so sure that all will proceed well with details as per e-ticket I received. However I noticed a different date on one of a departure flights listed by the airline I was going with. This happened to be on a very late Friday and I tried ringing early on Saturday to the airline but was told I need to get back to the agent, which I did. Nothing happened all morning so I decided to call the office in person, only to find the place shut. Thanks to Jarwin, who went out all the way on a Saturday‘s afternoon, my problem was solved through our phone conversation. Thoroughly grateful for the wonderful service.


Date: 06/06/2018

I always book with Direct Flights. They are super helpful and extremely responsive, ensuring all details and best prices are organised. I have booked with them many times, and will continue to do so.


Date: 03/06/2018

The staff at Direct Flights were extremely helpful in finding our flights within our required dates. They were quick to respond and always friendly. The prices were very competitive! We will definitely be back for our next holiday.


Date: 01/06/2018

I know that my itineraries aren't usually simple and straightforward, so I really appreciate the excellent service that you and your team provide.


Date: 31/05/2018

I would like to take this opportunity to sincerely appreciate the open communication and excellent customer service provided to me by direct flights through this entire process. I can certainly advise in future that I will recommend direct flights to all my friends and colleagues and although this process was stressful your team was very easy to deal with.

Glenn Walden

Date: 29/05/2018

Great price and very good service. I have booked my flight to London with Direct Flights in this February. Their web site was easy to use and only a few steps to complete a reservation. After sales support is great and they were always their for my queries. I recommend Direct Flights and I will certainly book with them again.


Date: 27/05/2018