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Thank you Usama for sorting out flights efficiently for us ! Had difficulty with costing of booking and it was resolved quickly!

Claire W

Date: 11/02/2018

Booked a complicated trip, almost around the word, after booking one daughter decided to join me for part of the trip, The agent booked my daughter on the same flights as me even though I had trouble finding availability. Days later another daughter decided to come on the second part of my trip, I booked her tickets, she noticed I spelt her name wrong (typo), the second agent "Usama" I spoke to got the name change (typo) corrected for free then he (the agent) noticed I had booked my daughter on a different time flight and alerted me, he also changed that for me no charge.

Rob A.S.

Date: 08/02/2018

Perfect, cheap flights agent very helpful and friendly with making the booking for me. Made it very easy to book the flights

Josh

Date: 02/03/2018

I completed my booking from Europe to Australia return and then after one hour received further information from a member of my family that made the timing of the booked flights was unacceptable. I quickly emailed Direct Flights which was in the middle of the night in Australia and had a reassuring immediate response saying NO CHARGE FOR CHANGE. A couple of emails back and forth to develop a new flight itinerary and then rebooked with same price. Very accommodating.

Phil

Date: 26/01/2018

Usama Iqbal helped me to book a flight promptly and performed a good communication with me. Well done. Please keep doing what you have done. Appreciations.

Jacky Guildford

Date: 23/01/2018

Flights from one overseas to another overseas destination ~ 15-20% cheaper than direct with the parent airline using Direct Flights - answered phone several times consistently and followed up appropriately with ticket delivery.

Rolfie

Date: 17/01/2018

It was an easy process all the way to the quote, purchase and issuance of ticket. I was attended to well. I'm quite pleased.

Ananda

Date: 08/01/2018

It was stress free, buying my family tickets from flight direct, Usma was proactive, he keep calling and sending emails until the ticket is issued. I will definitely use them next time. Nice job flight direct.

kelechi

Date: 26/02/2018

I have been using Direct Flights for majority of my and my family’s international travel since January 2013 and staff were always friendly, helpful and accomodating. They respond on a timely manner with my email enquiries and they have the decency to pick up the phone and call me to sort out my concerns be with booking/airline confirmation status or pricing and they offer alternative booking/travel arrangements and competitive pricing. Yesterday 23/11/17 I made a alternative international booking with DF as we have been stuffed up by FLIGHT NETWORK (piece of advice, try and avoid booking with FN) after making an international booking and paying for it straight away AU$7587 for 4 passengers. Payment was processed successfully at 11:40am 22/11/17 and received a confirmation email from FN that booking has been successful and eticket will be issued shortly after I submit proof of credit card payment since I used my partner’s c/c to pay for booking and he’s not traveling with us...sent FN screenshot of c/c and bank transaction showing payment as per FN request. At 12:30am 23/11/17 I received an email from FN advising they have cancelled my booking as fare no longer valid and that they can rebook if we are willing to pay AU$800 more per passenger. I call FN at 5am demanded for logic explaination over their decission, the response I got was sorry for the inconvenience but if you and your family want to be on this flight you will just have to pay extra AU$800 per person. I felt robbed and very angry...I should have booked with Direct Flights as I always have in the past to avoid the stressful drama Flight Network has caused me. I made alternative booking arrangement with Direct Flights and Kelly expressed her empathy over what happened and has been very patient and helpful to book me and my family that same flight and offered to check other possible cheaper travel arrangements based on our preferred dates of travel and although there was a price difference she gave me discount. I would definitely recommend Direct Flights to people who loves to travel like myself and to those first time travellers. Friendly genuine and real people, less hassle and superbly accomodating within their control. To the management and staff of Direct Flights International, keep up the good work and continue to focus on providing excellent customer service. Yes you cannot please everybody but take everyone’s feedback regarding their experience with you. If it’s bad take it as how they’ve expressed it and embrace it to even better your service and if it’s good, take pride and continue to be best customer servant you can be

Alsil

Date: 20/12/2017

Thank you so much and I will be using your business again. The customer service has been outstanding. Thanks again.

Marty Ford

Date: 04/12/2017

Direct Flights is real. Prices are competitive and operators ready to help and resolve any issue it might arise. You need to follow the instructions and ideally make the payment on your name. If a third party will pay for you you'll be asked to provide proofs. This is normal - do not get alarmed! All will get sorted out. Better you do your booking as there is time and good availability. Recommended.

Tex

Date: 08/11/2017

I had best customer experience with Usama who work in customer support. Super quick reply and pro active reaction for changes good suggesting. He informed me any small changes or suggesting via phone and email. His customer service was impressive. I will definitely come back for my next trip. :D

Sarah Jun

Date: 01/11/2017

Thank you for all your help. One of my friends recommended your company. I will certainly be in touch to book future trips.

Cindy Wilson

Date: 14/10/2017

I would definitely be back and do more business with you guys. Appreciate the smooth business.

Jamal Qureshi

Date: 06/10/2017

Thanks to your team too for making this easy. I’ll recommend your website to my friends.

Suthasinee Rebello

Date: 03/10/2017

It is all correct thank you very, very much . Best customer service as well as the price .

RAGIB HODZIC

Date: 03/06/2017

Have to say you are better than Bestjet! Calling for urgent payment authorisation is the right thing to do (not by text or just email)!Thanks!

Farry Hardianto

Date: 27/05/2017

Thank you for booking my international flight for me last year. I had no problems and such excellent service I would like to find out the prices for more overseas tickets.

Gerry Colman

Date: 02/03/2017

Thank you very much for all your help along the way! I will definitely recommend your site to my friends as the deal and service was great!

Aaron Woods

Date: 19/02/2017

All good. Like to thank you and the service you have given us is top notch. Thank you once again much appreciated.

Pravin Jessani

Date: 09/02/2017
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