The airline may provide options for you to rebook, hold credit or provide a refund, waiving their fees. We will process these options with a minimum fee of $77 per person. This fee is limited to the first change any additional changes will incur our normal fees.
We will review booking by booking to provide the relevant options since airlines are creating special policies for the crisis.
Effective 18 May 2020 Direct Flights is compelled to increase the refund processing fee for COVID-19 affected bookings to $110 per ticket. With regret to our customers, our suppliers are imposing increased fees and costs associated with the refund process fees.