Your rights under the Australian Consumer Law and any law applicable to the booking are not extinguished by the administration. However, Virgin Australia’s ability to provide a refund, a normal travel credit or other remedy is impacted by the administration.
The administrator has arranged for impacted customers to be provided with a conditional credit which enables you to use the value of your original booking to travel on a Virgin Australia flight during the administration period.
If you do not use the conditional credit, your right to stand as an unsecured creditor in the administration remains preserved.
You are entitled to submit a proof of debt claim to the administrators and take a position as an unsecured creditor if you wish. However, you will be no worse off by waiting until the end of the administration period to see what the outcome could be for conditional credit holders (which may be better than those available for unsecured creditors). Please note that if the proof of debt claim is accepted by the administrator, you will not be able to use your conditional credit.
We will keep you informed on the outcomes available to customers. In the event that you elected to retain your conditional credit but are subsequently required to submit a proof of debt claim, the administrator will advise of this requirement at that point in time.
More information about being a creditor can be found here: www.deloitte.com/au/virgin and you can contact the administrator by email with any questions using this email address: email@example.com.