Frequently asked questions

There are several ways in which you can make a payment to Direct Flights.

We accept payments by Visa, MasterCard, AMEX credit card. A credit card handling fee is levied on all credit cards. As an added measure of protection against online credit card fraud, we require that those wishing to pay by credit card complete our Credit Card Authorization Form, and send it back to us before we process the transaction. Tickets and travel services will not be issued until the Credit Card Authorization Form is received.

We also accept payments for flights by pay online, bank cheque, Direct Deposit .

Online Payment Methods:

Offline Payment Methods:

That’s easy – for your protection. Because of the increasing amount of online transaction fraud, Direct Flights requires our customer who wishes to pay for travel by AMEX card to complete and send in our Credit Card Authorisation Form before we process the transaction. That way you are better protected and we are better protected against false card use, until a time where better security measures are in place for online transactions.

Once you complete the Credit Card Authorisation Form, you can fax it back to us at (+61 2)8580 5711 (outside AUST) or 1300 863 534 (within AUST), scan and email it to bookings@directflights.com.au, or should time allow, mail it to:

Mega Holidays Pty Ltd trading as Direct Flights
103, 55 Holt Street,
Surry Hills NSW 2010
Australia.

Should you not wish to fill out the Credit Card Authorisation Form, you may select the offline payment option whilst still in the booking process.

If you have already received a booking confirmation after selecting to pay by online payment method, and you do not wish to complete the Credit Card Authorisation Form, offline payment options may be available. Should time and booking conditions allow, we allow for Direct Deposit, and bank cheque for offline payments. Please contact the booking team at bookings@directflights.com.au immediately to arrange an offline option, as time restrictions may exist.

Your account isn’t actually debited at first. It’s pre-authorised. When you select to pay by credit card, you are automatically pre-authorising your credit card to be debited for the authorised amount. This is sometimes referred to as “freezing marked funds” by some financial institutions. In other words, your funds are still in your account, but they may not be in your available balance, as you have dedicated them to purchasing travel products from Direct Flights. Once Direct Flights receives your completed Credit Card Authorisation form within 12 hours of your booking, we process the transaction and the funds are debited.

Should you not wish to complete the Credit Card Authorisation form and you arrange another method of payment for your booking, Direct Flights will not process a transaction of any amount against your card. Your available balance will be restored at a rate that is dependent on your financial institution (approximate time is 3 – 5 days).

Should you not wish to complete the Credit Card Authorisation form, and fail to make payment for your booking by an alternate payment method, your booking will be cancelled and you will be subject to charges equal to our booking cancellation fees, detailed in FAQ #10.

Mega Holidays Pty Ltd is located on Holt Street, Surry Hills, about 5 minutes walk from Central Station. Directions from Central Station : Exit from the South Concourse. Go straight up to Devonshire St. Cross the road at Elizabeth Street. Go straight up about 100m and you would reach Holt Street.
For more information on how to contact us, click here.

The physical address is

Mega Holidays Pty Ltd trading as Direct Flights
103, 55 Holt Street,
Surry Hills NSW 2010
Australia

Our office hours are 9am to 5.30 pm, Monday to Friday. The office is closed on the weekend and public holidays.

If you are booking online, you will receive a confirmation of your reservation from one of our online consultants. When booking by email or by phone, your travel consultant will confirm your details with you.

Tickets will be issued in accordance with deadlines written into the applicable fare.

Please contact us no later than two working days prior to your departure if you have not received your travel documents.

At the moment, multi stop or round the world itineraries are available on our website under www.directflights.com.au/DFI_MultiStopFlights.aspx Or you can contact one of our consultants on

Main line (Sydney): +61 02 8488 5880

Melbourne: +61 3 8609 1573
Perth: +61 8 6102 6562
Adelaide: +61 8 7200 2332
Brisbane: +61 7 3077 6558

During our office hours, or email your travel requirements to us at bookings@directflights.com.au and we can assist you with all of your booking needs.

If an error occurs on the site while you are trying to make a booking, please contact us as soon as possible. Do not make another booking as your previous booking may have gone through. Our experienced reservations staff can check on your booking, and attempt to confirm your travel arrangements with you.

Subject to your refund and remedy rights under the Australian Consumer Law, the following change and cancellation fees apply to all bookings (including online bookings and bookings made via phone):

Date Change / Routing Change after ticket is issued:

When fare conditions permit, changes can be made with some fees. Our service fee is $155 per person. In addition to this, the Airline will also include fare and tax differences and re-issue fees. Upon request, we would check and advise you before proceeding.

Name Correction after ticket is issued:

When a name correction is permitted by the Airline, our fee is $155 per person plus Airline fees. Upon request, we would check and advise you before proceeding. Name correction within 24 hours of departure or over the weekend will incur an urgent fee. Please check with us.

Cancellation after ticket is issued:

When fare conditions permit, we can cancel your ticket upon written confirmation and lodge it for refund/credit use. From the refund amount, a service fee of $222 per adult, $175 per child and Infant is non-refundable will be charged for both Domestic Ticket and International Ticket. In addition to this are the Airline’s cancellation fees. If credit use is applicable, it will dependent on the Airlines’ terms and conditions. For the rebooking and reissuance, there is our change fee ($155), airline fees, fare and tax differences from the original ticket. Merchant fees (1-1.75%) are non-refundable, including bookings with promotional Visa/Mastercards 0% fee.

Cancellation Fees is greater than Refund Value:

In the instance of a partially used ticket (one segment is used), the refund value can amount to nil after cancellation fees have been deducted.

Should you need to cancel your flight, you need to give us a written request 72 hour before departure.
For hotel confirmed bookings, many suppliers charge at least the first night. Conditions vary by supplier.
Please email to refunds@directflights.com.au

Refunds:

Refunds eligibility will be based on the airline’s terms and conditions for your booking. Refund amount is dependent on the usage of your booking. If you are not sure, you can email us at refunds@directflights.com.au to check the terms and conditions of your booking.
We will only lodge a refund once we have received an email confirmation. Once we have submitted your booking in refunds, it may take up to 8-10 weeks to be processed from our suppliers. If we received it earlier from our suppliers, we will refund it back to the original form of payment. You can check back with us after 4 weeks.

Note:
- Merchant fees (1-1.75%) are non-refundable, including bookings with promotional 0% Visa/Mastercards fee.
- Merchant fees will be deducted from the refund amount.
- We are unable to advise the exact refund amount since it is at the discretion of the airline. This is because certain taxes, fuel charges, etc are not refunded.

Missed flight and No Show:

If you missed your flight, please contact the Airline directly for assistance. We can also help you to re-book the next available flight if fare ruling on the original ticket permit it. In rebooking, the airlines may charge No-Show fees plus fares & taxes differences & re-issue fees. Upon request, we would check and advise you before proceeding.

In the event, you cannot make the outbound flight and you do not notify us or the Airline, which result in a no show on departure date, your inbound flight will automatically be cancelled by the Airline. You may not be notified by the Airline of this.

Some airlines will not give Refund in a No Show situation.

If you wish to make an enquiry on date change or cancellation to an existing booking, please contact Direct Flights during business hours, Monday to Friday. Over the weekend/public holidays or for change within 48 hours of departure, please contact the Airline directly for assistance.

Seat Selection Charges :

We charge a service fee of $12 per person for international flights and $5 for domestic flights for passengers who wish to select their seats before their flight. If there are any airline fees applicable, that will be added extra to the “Seat Selection Charges”.

Unless informed otherwise, you should reconfirm your flight with the relavant airlines at least 72 hours prior to commencement of your journey. We accept no responsibility for bookings cancelled due to non-compliance with rules set by airlines.

Due to security measures, baggage allowances vary by airline and destination. Your baggage allowance can be found on your ticket. Please ask your consultant to advise you of any specific baggage requirements.

Please ensure you have entered all travellers’ name and title as per passport. We ask that you double check all information in the booking before finalizing. Name & Title correction process is complicated and time consuming. We would need to get Airline’s authority for the correction. In some cases, you will be required to purchase a whole new ticket and lodge your old ticket in for refund with applicable charges.

Correction is permitted if 3 letters or less in the Surname or First Name or Title.
Correction is permitted if First Name & Surname is in the wrong order.

Your booking maybe affected by Airline schedule change at any given time. This can happens when the Airline experience mechanical issue, routing change or simply bad weather. In some instance, the change can result in cancelled flight altogether. Whatever the reason, it is greatly inconvenient for the passenger as the alternate schedule that the Airline allocate may not suit your travel plans.

Direct Flights/Mega Holidays will notify you by email or phone if your booking is affected by schedule change. Sometime we do not receive advance notice from the Airline. Therefore, we strongly recommend that you check your flight status before departure in Airline’s website, under ‘Manage My Booking’.

In the instance of significant schedule change that would disrupt your travel plans, the Airline may grant you a full refund. This is entirely at the Airline’s discretion and base on case by case assessment. Please check with us.