Changes to Bookings
After ticket is issued, changes can only be made if fare conditions permit. Upon request, we will check the fare rules and advise before proceeding.
Please check fare rules at the time of booking as they vary by airline and type of ticket purchased.
For hotel confirmed bookings, many suppliers charge at least the first night. Conditions vary by supplier.
On ticket that is permissible to change, our service fee is $55 per person. In addition to this, the Airline & Supplier will also have fare & tax difference and re-issue fee, based on new travel date.
Over the weekend or for change within 48 hours of departure, please contact the Airline directly for assistance.
Subject to ticket fare rule, we can cancel your ticket upon written request and lodge it for refund. From the refund amount, a service fee of $55 per person will be charged for Domestic Ticket and $150 for International Ticket. The Airline will also have their cancellation fee and we can advise you case by case basis.
Should you need to cancel your flight, you need to give us a written request 72 hours before departure.
If you paid for your ticket by credit card, the surcharge amount is non - refundable.
If you wish to make an enquiry on date change or cancellation charges for an existing booking, we will be happy to assist. Please contact Direct Flights during business hours.
Main line (Sydney): +61 02 8488 5880
Melbourne: +61 3 8609 1573
Perth: +61 8 6102 6562
Adelaide: +61 8 7200 2332
Brisbane: +61 7 3077 6558
You can also email your query to email@example.com
What if I missed my flight?
If you missed your flight, the airline will charge a minimum of $250 for ‘No Show’ fee.
Some airlines would not give full refund in a No Show situation.