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Excellent!! Very easy to navigate on the site and search for flights, change the dates and times of the flight. Also it have a quick email response. I'll definitely use again.

Patricia

Date: 08/07/2019

Excellent Customer Service, very fast same day email responses. Direct flights have been nothing but helpful for all of my flight booking needs. They have a really good customer service team and get back to you ASAP. Most of the emails I sent were replied to in the same day. They also warned to book seats directly through the airline to avoid incurring their own fees! Very impressed and will use them again.

Erinn

Date: 05/07/2019

So far so good. Clear description as to what you’re getting. Competitive price. Clear description as to what you’re receiving. Competitive price. Fault was the Terms and Conditions link which erased all my personal info and had to start all over again. Slightly annoying, but price benefits overrode this prob. Good to have a ph number for emergencies.

Rachael

Date: 02/07/2019

Nothing but Praise, one very happy customer! I would like to say that I have nothing but praise for Direct Flights, I had read some horror stories about bookings on other websites, but as soon as I completed the booking for my family, I received a conformation email and within 10 minutes I received the itinerary. Keep up the good standard Direct Flights and I am sure the customers will keep coming. Thank you

Lin

Date: 30/06/2019

Good deal and easy to book. Yesterday I booked my return ticket via Skyscanner. It was a good deal compare to others. It is genuine and straight forward to book the tickets. Got a quick response from friendly customer service.

Ibnu Sham

Date: 26/06/2019

This company’ is very genuine. I made a booking on behalf of my dad I can’t believe why people are leaving a negative feedback. This company is the best so far and I will always book with them.

Young

Date: 29/05/2019

Great way to book at a good price. Making a booking was a simple process and the price was a good discount compared to the price on Malaysian airlines website. I also used bank transfer to pay for the flights to avoid the credit card fee and it only took 2 days to get confirmation of my payment and the tickets being issued.

David R.

Date: 28/05/2019

Easy site to use and great prices. Happy with prices but not credit card charges in this day and age. Still the ease and use of site great as were the prices saved over $500.00 compared to any other site. Will be using this site in future. Thanks

Dianne

Date: 27/05/2019

Had problems booking through the website but their online chat service was great. They rang me and did the booking for me over the phone. Although I had difficulty understanding the person on the phone we managed to get through it and the e tickets were issued within a couple of hours. Great follow up service and would recommend this company as their product is excellent.

Jan Hanger

Date: 19/05/2019

I booked with them for having the best price and after that, I realised they also have one of the best service. Thanks for that, Direct Flights! Excited about my next trip with you!

Jaque R.

Date: 18/05/2019

Direct flights have a Good customer service with very good communication, they have very good prices and don't charge more , I booked my flight with emirates was quick and easy ,Thanks Tasneem for your help and your patience .

Sahar

Date: 17/05/2019

Easy and transparent process. Found a very cheap fare for flights between Australia, the UK and Hong Kong. Website was easy to use, and there was good transparency about surcharges on certain payments types. Fortunately, there are many ways to pay, some of which avoid any surcharge. E-ticket was sent to me within an hour or so after booking. My only quibble is that, despite entering my frequent flyer details at the booking stage, it didn’t seem to appear in my booking with the airline (so I had to add details again with the airline).

Martin Steve

Date: 28/04/2019

It is easy and quick!. It is so easy to book with Direct Flight, no hidden cost, direct debit option offer to save credit card surcharge, e-ticket issued and sent quickly. Contact number provided clearly and thoroughly following up emails makes web users feel more safe to use. Hope we will have a smooth trip. Will go with Direct Flight again and recommend to friend, however, not sure about flight cancellation yet.

N. Pham

Date: 27/04/2019

All great so far. I was a little hesitant to book through these guys after the „best jet“ collapse last year. However the savings on this particular trip were too good so I jumped in and booked. I opted for eft as payment and all went through without a hitch. E-ticket issued and emailed through. Happy days!

Schueler

Date: 26/04/2019

Confirming that everything with my booking was OK! When I tried to make the first booking with direct flights, I tried to pay with EFT to avoid credit card fees. However it failed, fortunately, there was a 24hr chat person online who told me that the tickets I tried to book were no longer available. They actually showed up being about $200 more expensive for the exact same tickets just a few minutes late I guess. And I had selected direct flights from skyscanner coz they were cheaper. Anyway I tried again a few days later with a couple of changes to the itinerary and found another suitable flight. This time the process went through flawlessly.

Raffy G

Date: 25/04/2019

Excellent Customer Care and Support. I recently booked my flight tickets to India, during the booking I had to leave the transaction page which led to failed transaction, but the customer support team at DF helped me with making the payments again and confirm the bookings.

Aravinda Hegde

Date: 24/04/2019

Great experience - excellent service! Smooth, easy transaction. Price was the most competitive (checked on both Kayak and Skyscanner). They did want additional ID to verify the credit card transaction but I redacted the irrelevant bits and there was no issue. Tickets were issued within 15mins of my providing the extra verification. I am really happy with the transaction and would use them again.

H Tan

Date: 23/04/2019

Great experience. Website is easy to use , great prices are available, there are no hidden fees, easy booking. I can recommend this site.

Silvia

Date: 22/04/2019

Great, ticket is checked and price is lowest among all ticket agents. I’ve checked the tickets on offical airline website. The price is best. E-tickets were issues within a few minutes after payment was made. I will continue to use direct flight for my future booking.

Steven

Date: 09/03/2019

Excellent service. My booking was done by Sashanki Silva. She was extremely friendly and efficient. she call me multiple times and had my eticket done within a couple of hours. hassle free. thank-you.

Paresh

Date: 08/03/2019
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